myClinicalLabs FAQ

The myClinicalLabs online portal is a secure website that allows you to view your own protected health information. Clinical lab results are a click away. We hope this tool will help you better manage your health. Below are answers to our most frequently asked questions (FAQ).

Account Information Questions

  • Before you can access the online portal, you will need to create a myClinicalLabs account. Click on the "Register Now" button at my.clinicallabs.com to get started. For more details, see our Steps To Register page and Terms and Conditions.

    If this is your first time visiting Clinical Labs of Hawaii, please wait 24 hours after specimen collection before setting up an account as your order information must be in our system. Please know that your information, e.g. first and last name, date of birth, gender, phone number and address for your portal account must be an exact match of the information on your test order. For example if your order is for Thomas Aloha but you create an account as Tom Aloha, your results will not be displayed.
  • You need to be 18 years or older to register for the myClinicalLabs online portal. If you need to access results for a child, family member, or individual other than yourself, you can sign in and use the COVID Report Search for Minor Child or request Proxy Access to those results. For additional information please review the Terms and Conditions for use of the myClinicalLabs online portal.
  • Your myClinicalLabs account allows access to the portal. It is made up of an ID and password. The ID can either be your email address or the code found on the back of your ID card. This code will have six letters and four numbers (e.g. HILAAA0000).
  • There are a variety of reasons you may be having trouble verifying your identity online. Please contact us for assistance.
  • No, the optional registration code is used only during the account setup process. Once you successfully register, the registration code is no longer needed.
  • No, your myClinicalLabs ID cannot be changed once it has been assigned. If you would like to delete your account and create a new account with a different ID, please contact us for assistance.
  • It is important to us to protect your privacy and secure your health information. After signing into myClinicalLabs, you will be automatically signed out of myClinicalLabs after 20 minutes of inactivity. We recommend you sign out of myClinicalLabs when you are finished viewing your information or if you need to step away from your device. Please keep your myClinicalLabs ID and password confidential.
  • Sign into the portal and use the Account Settings page to download and print a copy of your ID card. If you need assistance, please contact us.
  • If you would like to cancel your account, please visit our Access Cancellation page. Once your account is closed, you will no longer be able to sign in to the portal and access your results.

Test Results Questions

  • The last 3 years of completed outpatient test (including COVID-19) results are available in the myClinicalLabs portal. The portal will not show hospital records or incomplete reports. You must be 18 to access the portal. If you are having trouble verifying your identity or need results for a minor, Clinical Labs of Hawaii offers additional options for COVID-19 test results:
    1. COVID Report Search – Sign in and visit the COVID Report Search page for details regarding this option.
    2. Secure email of results - Contact the Clinical Labs of Hawaii Client Services department (https://www.clinicallabs.com/about-us/contact-us) to request this option.
    3. Setup Proxy Access – Please complete the Proxy Access Setup steps.
  • The last 3 years of test results are available.
  • The last 3 years of completed out-patient test results are available. The myClinicalLabs portal will not show hospital records or incomplete reports. On average most reports are available in about a week though result processing times vary depending on the tests ordered. If you do not see a specific result you are expecting or had trouble verifying your identity, contact us for assistance.
  • Once your lab order has been input into the Clinical Labs of Hawaii system, the result report will be pending until all test results are available. Please wait at least 24 hours for your lab order to be input into the system. On average most reports are available in about a week though result processing times vary depending on the tests ordered. If you do not see a specific result you are expecting, contact us for assistance.
  • Yes, you will be able to save test reports in PDF format or print them from the myClinicalLabs online portal directly.
  • If your myClinicalLabs patient portal account setup is complete, you will receive email notifications when lab testing result reports are ready for view. Results notifications are automatically enabled when your account is created. To disable results notifications:
    • Sign into the myClinicalLabs patient portal.
    • Select your name in the header and choose Account Settings from the menu.
    • Click/tap Change notification settings.
    • Follow the instructions provided on the screen.

Proxy Access Questions


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